Please read this announcement for your convenience.
CURRENT TURNAROUND TIME (after purchase)
For Customised / Personalised orders, unless otherwise communicated:
– 1st Preview: 2-5 days (Any Revisions: 1-3 days)
– Final Files: 1-3 days (after confirmation of Preview)
(from after purchase to ready final files, for customised orders, assuming no extra revisions, and you get back to me quickly enough):
– For Single Item Order —> 4-7 business days
– For Multiple Items Order —> 7 days – 2 weeks
If you need revisions, timeline increases by 2-4 days.
* For certain urgent Day-Of Items such as Seating Chart or Program I can expedite, depending on my workload, if your event date is very near. Please contact me to discuss the timeline.
* RUSH ORDER – IMPORTANT! If you need to RUSH by a certain date, then please let me know that in your first message. I may or may not be able to accommodate rush orders, depending on current workload, so you need to discuss with me before placing order. Any orders placed are processed according to my Standard Timeline, unless otherwise discussed earlier.
CURRENT MESSAGE RESPONSE TIME
Anything between immediate, to a few hours, to 1-4 days. I’m located in a different time zone than yours, with high workload, as well as receiving multiple messages every day, so my response times vary. Please allow 24-72 hours for me to get back to you on messages and queries.
Monday to Saturday (SUNDAYs OFF)
Please note due to difference in time zones my Sunday (off day) would be either ahead or behind yours. I may still reply to messages on Sunday within my usual response times as mentioned above.